Missed Appointments: We understand that there are times when you must miss an appointment due to an emergency or obligation for work or family. However, when you do not call to cancel an appointment, you may be preventing another patient from getting much-needed treatment. Conversely, the situation may arise where another patient fails to cancel and we are unable to schedule you for a visit, due to a full schedule.
Multiple “no shows” in any 12 month period may result in termination from our practice.
Delays: We understand that delays can happen. However, we must try to keep the other patients and providers on time. If a patient arrives 15 minutes past their scheduled time, we may have to reschedule the appointment.
We understand that the healthcare system is becoming increasingly complex and we will do everything possible to assist you in this area.
We ask that you present your insurance card to us at every visit, as well as any required referrals. If you fail to provide us with the correct information at each visit you may be responsible for payment for all services provided.
If you are not insured by a plan we participate with, payment in full is expected at the time of service unless previous arrangements have been made with our billing department.
For balances over 30 days, an interest fee of 1.5% per month (18% annually) will be charged. If you choose to set up a payment plan utilizing automatic withdrawals or allow us to charge your credit card automatically each month, interest fees will be waived. However, should the automatic withdrawal or credit card decline payment, this arrangement will be considered canceled and interest will be charged.
If no payment arrangements have been set up with our office and the account remains unsatisfied over 90 days, the account will be sent to a collection agency who will report to the National Credit Bureaus.
Your health insurance contract is between you and your insurance company. Knowing your insurance benefits is your responsibility. Any questions or complaints regarding your coverage should be directed to your insurance carrier.
Please be aware that some of the services you receive may not be covered or considered “necessary” by your insurer. Our providers will never perform or supply any service that they do not feel is absolutely necessary for you. Therefore, you will be responsible for the entire amount your insurance company does not pay.
For your convenience, we accept cash, check, MasterCard, Visa, Discover, and American Express.
Financial assistance is available and must be pre-arranged with our billing department.